Frequently Asked Questions

You can log in or sign up to GoHub using your Mobile Number, Email, Google account, Apple ID or Facebook account.

To change your password, go to the “Profile” section and click on “Change Password”. You may need to key-in current password before proceeding to set new password and click Save to update it.

If you’ve forgotten your password, Go to login page: - Click “Forgot Password/Activate” and enter your email address. - Check your inbox for a password reset email. - Click the “Reset Password” link in the email and set a new password. - Log in to your account using the new password.

GoHub Mobile App First, you need to login into your account, then open “Profile” and click “Edit Profile” click on the field you want to update and enter the new information. GoHub Website First, you need to login into your account, then open “Profile” and click “Setting” click on the field you want to update and enter the new information.

Log into your account and click “Profile” and select “Friends & Family” section and click “Add”. Fill in all the required fields, such as name, email, and any other relevant details. This helps streamline future ticket purchases and ensures a smoother experience when you book on their behalf. By adding them to your account, you'll be able to quickly select their details for future events and make ticket sharing hassle-free.

You can delete your account in two ways: Via Email Send a request to helpdesk@gohub.com.my from your registered email address, asking for account deletion. Through the App - Download the app from the Play Store or App Store - Log in to your account - Go to your Profile - Tap “Request Account Deletion”

Once your purchase is successful, you will receive a booking confirmation ticket and receipt sent to your registered email address also you can check successful booking in Gohub website or App under Bookings/My Bookings. If you've made the booking for friends or family, you can easily share the tickets with them.

If you didn’t receive a confirmation email, first check your junk or spam folder, as sometimes emails may be redirected there. If it’s not in either of those folders, rest assured you can still verify your booking by visiting the “My Bookings” section in your account. All your active bookings will be listed under Upcoming trip easy access. If you still can't find it, feel free to reach out to our support team for assistance.

Yes, when you purchase a ticket online, an e-receipt will be automatically generated and sent to your registered email address. This receipt will be in PDF format and will include all the details of your purchase, such as the ticket type, price, and transaction date. You can keep this receipt for your records or for any future reference. You may also download the receipt on GoHub apps or GoHub website under My Booking > Select Trip > you will find option to download ticket & download receipt.

If you choose to cancel a booking that has already been confirmed, the outcome will depend on our cancellation policy. Typically, cancellations made within a specific time frame may be eligible for a full refund upon approval by operator, while those made closer to the scheduled date may incur a cancellation fee or be non-refundable. We recommend reviewing the terms outlined at the time of booking for full details or contacting our support team for assistance.

We accept various payment methods including credit/debit cards (Visa / Mastercard), online banking (FPX), e-Wallet (Touch ‘n Go, Boost & DuitNow QR), and other secure online payment gateways available during checkout.

Yes. At GoHub, your privacy and data security are our top priorities. All transactions are processed through trusted third-party payment gateways that use SSL encryption and are fully PCI-DSS compliant (Payment Card Industry Data Security Standard). This ensures that your payment information is handled with the highest level of security. GoHub also offers a secure card-saving feature, which allows you to store your credit card details for faster future bookings. This function is completely optional, and your card data is not stored on GoHub’s servers directly.

You will be charged immediately upon completing your booking at GoHub. This means that once you confirm your selection and proceed with the payment, the full amount will be deducted from your chosen payment method right away. This upfront charge is necessary to reserve your spot and confirm your order or service with our partnered providers, and it helps prevent booking conflicts or delays in processing.

At the moment, GoHub does not offer instalment payment options or “book now, pay later” features. All bookings made through our platform require full payment at the time of confirmation. This approach ensures that bookings are instantly validated and secured with our partners, allowing us to provide you with fast and reliable service without the risk of reservation issues.

All transactions on GoHub are processed in Malaysian Ringgit (MYR), which means if you are using an international card, your bank will automatically convert the payment into MYR based on their current exchange rate. Depending on your card issuer, there may also be additional charges for foreign transactions, which are determined by your bank and not by GoHub. We recommend checking with your card provider in advance to understand any extra fees or charges that may apply.

You can reach GoHub customer service through multiple channels. The fastest way is via our in-app chat support, available from 9 AM to 6 PM daily (excluding public holidays). You can also email us at helpdesk@gohub.com.my, and we’ll get back to you within 24 hours. For urgent matters, our hotline number is available on the website under the “Contact Us” section.

We aim to respond to all inquiries as quickly as possible. For live chat, our average response time is under 5 minutes during working hours. Emails are typically replied to within 24 hours. During peak periods or public holidays, responses may take slightly longer but rest assured, we won’t leave you hanging.